Mine is a
with our postal service.......
We live in a relatively small town........6 months ago they ceased the parcel delivery contract with a local contractor who delivered Australia post parcels from our local Post Office Monday to Friday here in and around the township.
Now we only have Australia Post parcels delivered on Mon/Wends/Friday by a Australia Post contractor from a near by larger town as the parcels no longer come to our Local Post Office.....and if no one is at home they either take it with them to attempt delivery again in 2 days time if your home OR occasionally if our local Australia Post Office is still open in the afternoon before 5 PM they will drop them there and you go in search of your parcel the next day that you payed to have delivered.
The
part of this.......it is completed irrelevant if your parcel is EXPRESS PAID etc .....
A parcel that was express paid and posted last Thursday in Newcastle arrived the 350k's up the road to Armidale on the Monday but not in time for the Guyra delivery, they tried again yesterday but we weren't home at 2pm so it was retuned to Armidale.....today is not a delivery day, so I had to drive 90k's this morning to collect the EXPRESS PAID for delivery parcel......then get an email notification after I signed for collection to say that Aust Post has delivered to your address.
So paid $19.50 for express delivery......and a week later had to drive and get it myself.
Now that's customer service
In all fairness the Local Post Office is just as frustrated at the lack of service....but its beyond their control.
