John's family is organising John's affairs including bike, belongings, etc.
Everyone has John's interests at heart but its best not to cut across what his family is doing in this regard.
Similarly, with respect to the hospital, he is getting the best of care, and when his condition improves and he goes back to the ward, his family will notify us. Even then he may not be allowed visitors for a while but we'll be notified when we will be able to visit him.