Well hasn't the Custom OzSTOC Jacket been a roller coaster ride for us all, the concept was the brain child of Streak as he wished to complete his leadership role with OzSTOC with a bang, and I'm sure you will all agree his vision to bring to the club a garment of this quality has been an outstanding success and a credit to the passion Streak has for OzSTOC
Streak and a few other members worked with Mark from Zen Motorcycle Gear Australia to research and develop the incredible garment that we now have, without one complaint or criticism of the products quality and features.
Unfortunately the vast majority of Jackets are well under the size that members ordered after correctly suppling their measurements using the sizing chart supplied from the manufacture in Pakistan. We believe but cannot confirm that the manufacture used the sizes requested as an outside parameter of the Jacket and worked inwards.....not from the requested sizes outwards like all other clothing manufacturers
After considerable effort we have been able to confirm with a number of members trying on various sized Jackets and further measurements that we believe the jackets for most but not necessarily all members need to exchange up by approximately 2 sizes....(If you have an M you would most likely need a XL etc)
We believe out of the 82 Jackets ordered and delivered to our members we will be able to fit out between 40 and 50 members with around 30 to 40 members needing to have their Jacket re-manufactured. Be assured if you paid for a Custom OzSTOC Jacket and you still want a Jacket you will get a Custom OzSTOC Jacket if not now but in the future.
The brutal truth of the exchanges between Zen and the Manufacturer in Pakistan has had the following result.....The manufacture will remake the approximately 35 Jackets once sizing has been established and Mark at Zen Motorcycle Australia will himself pay for the cost of reproduction.....less a very generous $10 discount per Jacket from the Manufacturer for THEIR mistake !!!
Here is the procedure that we will utilise after much deliberation to facilitate the inter- member exchange of Jackets if you need to exchange.
I'm going to start a new thread on the forum, we will advise the quantity of jackets and the sizes originally ordered by Zen at the top of the page......a member in needed of exchange will post to the thread in this formate only:
Forum Name:
Current Jacket Size:
Required Jacket Size:
State/Territory:
This may seem extreme.....but NO other discussion or interaction will take place in this thread other than further information by a moderator or it will be deleted, we need this thread to stay pure and easy to follow. General discussion can remain in the Jacket thread already running.
When you see a Jacket size appear that you wish to pursue YOU send that member a PM with your polite request......please contact one of our moderators if you require assistance.
The Jacket is posted (if needed) to the receiving member by Australia post and a copy of the receipt retained by the sender for reimbursement by Mark at Zen if you wish. Mark is going to reimburse, again from his own pocket up to $16 to each member who purchased a jacket and now needs to post to another owner.
( The leadership team and Moderators of OzSTOC have elected not to claim their postage costs from Mark at Zen Motorcycles who is a fellow member, preferred supplier and major sponsor of our National Rally each year and for all the above stated reasons......but you are entitled to the refund should you wish to claim )
When the member who is SENDING the Jacket to another member has committed to the transaction they need to send the following information to me; ST2UP (Chris)
Senders, Forum Name:
Senders, First & Surname:
The Jacket Size sent:
Receivers, Forum Name:
Receivers, First & Surname:
Postage Paid amount: (Only if claiming)
The SENDER ONLY is to send this above information to:
SMS mbl 0428792425 OR email to admin@ozstoc.com
I will constantly update the exchange thread on the forum to show which Jackets are still available and keep a spread sheet open and running with all the transaction information to collate the process.
This transcript will be posted to the forum and our Facebook page and emailed to ALL members who purchased a Jacket to give all members equal opportunity to exchange, but you will need to log onto the forum to post your details.
We will allow this exchange format to remain open for about 1 week, after that time the OzSTOC leadership team will step in and disperse the remaining jackets as we see fit to the members who have not yet exchanged by contacting the member holding the Jacket to be moved on. Once we have as many members fitted into the Jackets as possible we will ask the remaining non fitting Jacket holders to send their Jacket to the OzSTOC shop for resale to other small members and go onto the list for re-manufacturing OR they can be given a FULL refund from Mark at Zen or possibly a store credit arrangement providing they have passed their Jacket onto another member who has paid for a Jacket.
Please understand this exchange is to be carried out in the most impartial manner possible by all concerned......to be frank we don't care if you don't know the member that has requested your Jacket or don't regard them as your best mate.....ALL members of OzSTOC whether a well known identity or an unknown but still fellow member are entitled to be treated with the respect they deserve as a member of OzSTOC.
I hope you understand the frank manner we need this exchange to take place, and we do understand many members have made arrangements already with fellow club members once the exchange option is announced, but please we need this to be a fair and transparent exchange for all concerned.
Regards
Team OzSTOC
