I thought I'd add my own experience with NEDS. I bought a pair of NEDS Revolver in July 2011 from the only place that sold there here in WA (in Dwellingup). I liked them alot and have worn them almost every day since.
On the trip from Perth to Middleton for the '13 rally, while throwing my leg over the seat, they ripped across the rear of the right leg, just below the pocket. It appeared the denim had torn, but not the Kevlar (see photo).
I rang NEDS and spoke to Andrew who we very helpful. She informed me that they hadn't dealt with the place I bought them for quite some time (possibly before I bought them), and that the Revolver were no longer in production. Anyway, we concluded that I needed to ring the store first to see what they might do (being the retailer) - even though they were out of the 12month guarantee.
Not surprisingly, the store in Dwellingup weren't interested and bounced me back to NEDS. Another quick conversation with Andrea and the receipt and Revolvers were on their way to her for checking by their techncians. A few days later I got an email from Andrea saying that while they were beyond their guarantee, NEDS would replace them free of change with a new pair of Kelly Cargos (since they couldn't supply the Revolver) as a gesture of good will.
They arrived about a week later and I'm now very pleased with the outcome.... it could have cost me another $200+.
So, big-it-up for NEDS - their customer service was brilliant.
Cheers, Rob.